Terms and Conditions

📜 Terms & Conditions – Battiss Gift Shop

1. General

By using this website and placing an order with Battiss Gift Shop, you agree to the terms and conditions outlined below. These terms apply to all purchases made through our online store.

2. Products & Availability

All products are subject to availability. We make every effort to keep product information, pricing, and images accurate, but errors may occur. Battiss Gift Shop reserves the right to correct any errors and cancel orders if necessary.

3. Pricing & Payments

All prices are displayed in South African Rand (ZAR).
Payment must be made in full before orders are processed.
Orders will only be confirmed once payment has been successfully received and verified.

4. Delivery

Free delivery applies to orders of R750 or more.
Delivery time is 6–8 working days after payment confirmation.
Delivery times are estimates and may vary due to factors beyond our control.
Battiss Gift Shop is not responsible for delays caused by courier services.

5. Orders & Processing

Once payment is confirmed, your order will be processed and prepared for dispatch.
You will be notified if there are any issues affecting your order.

6. Returns & Refunds

We take pride in the quality of our products.
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with proof (photos).
Returns or refunds will be assessed on a case-by-case basis.
No refunds will be issued for change-of-mind purchases unless otherwise agreed.

7. Cancellations

Orders can only be cancelled before they have been processed.
Once an order has been dispatched, it cannot be cancelled.

8. Liability

Battiss Gift Shop will not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Privacy

We respect your privacy. All personal information provided is used solely for order processing and communication and will not be shared with third parties, except where required to fulfill your order.

10. Contact

For any questions, concerns, or support, please contact us via WhatsApp or email. We aim to assist as quickly as possible.

11. Products & Availability 

All products are subject to availability. While we do our best to keep stock information accurate, items may occasionally become unavailable.
If an item ordered is not available at the warehouse, the item will be credited, and the customer will be notified accordingly.
Battiss Gift Shop reserves the right to correct any errors and cancel or adjust orders if necessary.